Effective Date: June 4, 2026

1. About the App and Legal Entity

This mobile application („App“) is branded for and used by a specific fitness, wellness, beauty, or similar organization („Organization“), but it is developed and technically maintained under the Andrea360 platform.

The Andrea360 platform is operated by:

Andrea Technologies DOO Novi Sad, Republic of Serbia; and/or

Andrea Technologies LLC, United States.

The specific legal entity acting as the contracting party depends on the agreement between Andrea360 and the relevant Organization.

In these Terms, references to „Andrea360“, „we“, „us“, or „our“ refer to the applicable legal entity providing infrastructure services for the respective Organization.

Your contractual relationship for fitness, wellness, beauty, or related services exists solely between you and the Organization. Andrea360 does not provide physical, medical, wellness, fitness, or beauty services.

By accessing or using the App, you agree to be bound by these Terms.

2. App Purpose

The app allows you to:

– View reservations, appointments, and membership information made available by your Organization;

– Receive notifications related to your membership and services;

– Generate a QR code or other digital identifier that can serve as a digital membership credential;

– Access features provided by your Organization through the Andrea360 platform.

All information displayed in the App is provided by or on behalf of the Organization.

Andrea360 does not independently verify the accuracy, completeness, or legality of such information.

3. Eligibility and Access

Access to the App is granted only to individuals whose membership profile has been created or activated by their Organization.

Your organization determines:

– Whether you are eligible for access;

– What information is available in the App;

– Which features are enabled;

– Whether your access is active, restricted, suspended, or terminated.

Andrea360 does not determine membership status and is not responsible for decisions made by the Organization regarding your access.

4. Data Responsibility

The Organization is solely responsible for the legality, accuracy, and appropriateness of personal data processed through the App, including compliance with applicable privacy and data protection laws.

In most cases, the Organization acts as the Data Controller for membership-related data, while Andrea360 acts as a Data Processor, processing such data solely on behalf of the Organization to provide technical services.

Andrea360 does not independently determine the purposes or means of processing membership-related personal data.

5. Account Security

You are responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your account.

You agree to:

– Keep your credentials secure;

– Do not share your account with other individuals;

– Immediately notify your Organization or Andrea360 if you suspect unauthorized access or misuse.

Andrea360 is not responsible for losses resulting from failure to maintain account security.

6. Acceptable Use

You agree not to:

– Attempt unauthorized access to the App, systems, infrastructure, or data;

Reverse engineer, decompile, disassemble, or otherwise attempt to derive source code from the App;

– Interfere with the operation, performance, or security of the App;

– Bypass security measures or access restrictions;

– Use the App for unlawful, fraudulent, harmful, or abusive purposes;

– Upload or distribute malicious software or content;

– Use the app in a way that may disrupt services for other users.

Violation of these Terms may result in suspension or termination of access.

7. Intellectual Property

The App, Andrea360 platform, software, source code, technology, designs, documentation, trademarks, and related intellectual property rights are owned by or licensed to Andrea360 and protected by applicable intellectual property laws.

You may not copy, modify, reproduce, distribute, sell, sublicense, reverse engineer, or create derivative works from any part of the App except as expressly permitted by applicable law.

All trademarks, logos, and brand elements of the Organization remain the property of the Organization.

8. Digital Membership Credentials

The app may provide QR codes or other digital membership identifiers.

Such identifiers are intended solely for use in connection with Organizations using Andrea360 and may not be transferred, shared, duplicated, sold, or otherwise misused.

Organizations may use such identifiers to verify membership status, facilitate access, record attendance, or provide services.

9. Availability and Modifications

The App is provided on an „as is“ and „as available“ basis.

Andrea360 makes commercially reasonable efforts to maintain availability but does not guarantee uninterrupted, error-free, or always-available operation.

Andrea360 may modify, update, suspend, replace, or discontinue features of the App at any time for technical, security, legal, operational, or business reasons.

10. Third-Party Services

The App may integrate with or rely upon third-party services, including payment providers, notification providers, analytics providers, mobile operating systems, app stores, and other external platforms.

Andrea360 is not responsible for the availability, functionality, security, performance, or policies of third-party services.

Use of such services may be subject to additional terms imposed by the relevant third parties.

11. Limitation of Liability

To the maximum extent permitted by applicable law, Andrea360 shall not be liable for any indirect, incidental, consequential, special, punitive, or exemplary damages, including loss of profits, loss of data, loss of business opportunities, loss of goodwill, or service interruption.

Nothing in these Terms excludes or limits liability that cannot be excluded under applicable law, including liability arising from fraud, fraudulent misrepresentation, or death or personal injury caused by negligence where such exclusion is prohibited by law.

12. Suspension and Termination

Access to the App may be suspended or terminated if:

– Your Organization disables or modifies your membership;

– You violate these Terms;

– Required by law;

– Necessary for security, operational, or technical reasons;

– Necessary to protect the App, Andrea360, the Organization, or other users.

Termination of access does not automatically result in the deletion of personal data. Data processing and retention are governed by the applicable Privacy Policy and agreements with the Organization.

13. Changes to These Terms

Andrea360 may update these Terms from time to time.

Updated Terms will be made available within the App or through other reasonable communication channels.

Continued use of the App following the publication of updated Terms constitutes acceptance of the revised Terms.

14. Governing Law

These Terms are governed by the laws of the Republic of Serbia, without prejudice to any mandatory consumer protection rights that may apply under the laws of your country of residence.

15. Severability

If any provision of these Terms is found to be invalid, unlawful, or unenforceable, the remaining provisions shall remain in full force and effect.

16. Language

These Terms are drafted in the English language.

Any translated version is provided for convenience only.

In the event of any inconsistency between a translated version and the English version, the English version shall prevail.

17. Contact Information

Andrea360 Platform

Email: support@andrea360.com