ANDREA360 PRIVACY POLICY
Effective Date: 23th June, 2026
1. Introduction
This Privacy Policy explains how Andrea Technologies DOO Novi Sad, Republic of Serbia, and/or Andrea Technologies LLC, United States (“Andrea360”, “we”, “us”, or “our”) collect, use, disclose, and protect personal data in connection with:
- the Andrea360 platform;
- the Andrea360 website;
- customer onboarding and support activities;
- sales, marketing, and business communications.
This Privacy Policy applies where Andrea360 acts as a Data Controller.
Where Andrea360 processes personal data on behalf of customers through the Andrea360 platform, such processing is governed by the applicable Data Processing Agreement (DPA).
2. Personal Data We Collect
We may collect the following categories of personal data:
Account Information
- Name and surname
- Business email address
- Telephone number
- Organization name
- Job title or role
Technical Information
- IP address
- Browser type
- Device information
- Operating system
- Login history
- Security and audit logs
Communication Information
- Support requests
- Emails
- Contact forms
- Meeting notes
- Customer feedback
Commercial Information
- Subscription details
- Invoices
- Billing information
- Contract information
Payment card information is processed by authorized payment providers and is not stored by Andrea360.
3. How We Use Personal Data
We may process personal data for the following purposes:
- Providing access to the Platform
- Managing customer accounts
- Delivering support services
- Ensuring security of the Platform
- Managing subscriptions and billing
- Communicating with customers
- Improving products and services
- Complying with legal obligations
- Protecting our legal rights
4. Legal Basis for Processing
Depending on the circumstances, processing may be based on:
- Performance of a contract;
- Legitimate interests;
- Compliance with legal obligations;
- Consent, where required by applicable law.
5. Customer Data Processed on Behalf of Customers
Customers may upload, store, and manage personal data within the Andrea360 platform.
In relation to such Customer Data:
- the Customer acts as Data Controller;
- Andrea360 acts as Data Processor.
The processing of Customer Data is governed by the applicable Data Processing Agreement.
6. Sharing of Personal Data
Andrea360 may share personal data with:
- Hosting providers;
- Infrastructure providers;
- Communication providers;
- Analytics providers;
- Payment providers;
- Professional advisors;
- Government authorities where required by law.
A current list of approved subprocessors is published separately.
7. International Transfers
Personal data may be processed in countries outside the country of residence of the individual.
Where required, appropriate safeguards are implemented in accordance with applicable data protection laws.
8. Data Retention
Personal data is retained only for as long as necessary to:
- provide services;
- comply with legal obligations;
- resolve disputes;
- enforce agreements;
- protect legitimate business interests.
Retention periods may vary depending on the category of data and applicable legal requirements.
9. Security
Andrea360 implements reasonable technical and organizational measures designed to protect personal data against unauthorized access, disclosure, alteration, loss, or misuse.
However, no method of transmission or storage can guarantee absolute security.
10. Data Subject Rights
Subject to applicable law, individuals may have rights including:
- Access;
- Rectification;
- Erasure;
- Restriction of processing;
- Objection;
- Data portability.
Requests may be submitted to support@andrea360.com.
11. Cookies and Analytics
The Andrea360 website may use cookies and similar technologies for functionality, analytics, security, and performance purposes.
Additional information may be provided through a separate Cookie Policy.
12. Changes to This Privacy Policy
Andrea360 may update this Privacy Policy from time to time.
Updated versions will be published on the website or made available through the Platform.
13. Contact
For privacy-related inquiries:
Andrea Technologies DOO Novi Sad and/or Andrea Technologies LLC
Email: support@andrea360.com