{"id":5555,"date":"2026-06-23T14:08:15","date_gmt":"2026-06-23T12:08:15","guid":{"rendered":"https:\/\/andrea360.eu\/?page_id=5555"},"modified":"2026-06-23T14:14:21","modified_gmt":"2026-06-23T12:14:21","slug":"privacy-policy","status":"publish","type":"page","link":"https:\/\/andrea360.eu\/en\/legal\/privacy-policy\/","title":{"rendered":"Privacy Policy"},"content":{"rendered":"
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ANDREA360 PRIVACY POLICY<\/h1>

Effective Date: June 23, 2026<\/p>

1. Introduction<\/h2>

This Privacy Policy explains how Andrea Technologies DOO Novi Sad, Republic of Serbia, and\/or Andrea Technologies LLC, United States (\u201cAndrea360\u201d, \u201cwe\u201d, \u201cus\u201d, or \u201cour\u201d) collect, use, disclose, and protect personal data in connection with:<\/p>

  • the Andrea360 platform;<\/li>
  • the Andrea360 website;<\/li>
  • Customer onboarding and support activities;<\/li>
  • sales, marketing, and business communications.<\/li><\/ul>

    This Privacy Policy applies where Andrea360 acts as a Data Controller.<\/p>

    Where Andrea360 processes personal data on behalf of customers through the Andrea360 platform, such processing is governed by the applicable Data Processing Agreement (DPA).<\/p>

    2. Personal Data We Collect<\/h2>

    We may collect the following categories of personal data:<\/p>

    Account Information<\/h3>
    • Name and surname<\/li>
    • Business email address<\/li>
    • Telephone number<\/li>
    • Organization name<\/li>
    • Job title or role<\/li><\/ul>

      Technical Information<\/h3>
      • IP address<\/li>
      • Browser type<\/li>
      • Device information<\/li>
      • Operating system<\/li>
      • Login history<\/li>
      • Security and audit logs<\/li><\/ul>

        Communication Information<\/h3>
        • Support requests<\/li>
        • Email<\/li>
        • Contact forms<\/li>
        • Meeting notes<\/li>
        • Customer feedback<\/li><\/ul>

          Commercial Information<\/h3>
          • Subscription details<\/li>
          • Invoices<\/li>
          • Billing Information<\/li>
          • Contract information<\/li><\/ul>

            Payment card information is processed by authorized payment providers and is not stored by Andrea360.<\/p>

            3. How We Use Personal Data<\/h2>

            We may process personal data for the following purposes:<\/p>

            • Providing access to the Platform<\/li>
            • Managing customer accounts<\/li>
            • Delivering support services<\/li>
            • Ensuring the Security of the Platform<\/li>
            • Managing subscriptions and billing<\/li>
            • Communicating with customers<\/li>
            • Improving products and services<\/li>
            • Fulfilling legal obligations<\/li>
            • Safeguarding our legal rights<\/li><\/ul>

              4. Legal Basis for Processing<\/h2>

              Depending on the circumstances, processing may be based on:<\/p>

              • Performance of a contract;<\/li>
              • Legitimate interests;<\/li>
              • Compliance with legal obligations;<\/li>
              • Consent, where required by applicable law.<\/li><\/ul>

                5. Customer Data Processed on Behalf of Customers<\/h2>

                Customers can upload, store, and manage personal data within the Andrea360 platform.<\/p>

                In relation to such Customer Data:<\/p>

                • the Customer acts as Data Controller;<\/li>
                • Andrea360 acts as a Data Processor.<\/li><\/ul>

                  The processing of Customer Data is governed by the applicable Data Processing Agreement.<\/p>

                  6. Sharing of Personal Data<\/h2>

                  Andrea360 may share personal data with:<\/p>

                  • Hosting providers;<\/li>
                  • Infrastructure providers;<\/li>
                  • Communication providers;<\/li>
                  • Analytics providers;<\/li>
                  • Payment providers;<\/li>
                  • Professional advisors;<\/li>
                  • Government authorities when required by law.<\/li><\/ul>

                    A current list of approved subprocessors is published separately.<\/p>

                    7. International Transfers<\/h2>

                    Personal data may be processed in countries outside the individual's country of residence.<\/p>

                    Where required, appropriate safeguards are implemented in accordance with applicable data protection laws.<\/p>

                    8. Data Retention<\/h2>

                    Personal data is retained only for as long as necessary to:<\/p>

                    • Provide services;<\/li>
                    • comply with legal obligations;<\/li>
                    • resolve disputes;<\/li>
                    • Enforce agreements.;<\/li>
                    • protect legitimate business interests.<\/li><\/ul>

                      Retention periods can differ based on the data category and applicable legal requirements.<\/p>

                      9. Security<\/h2>

                      Andrea360 implements reasonable technical and organizational measures designed to protect personal data against unauthorized access, disclosure, alteration, loss, or misuse.<\/p>

                      However, no method of transmission or storage can guarantee absolute security.<\/p>

                      10. Data Subject Rights<\/h2>

                      Subject to applicable law, individuals may have rights including:<\/p>

                      • Access;<\/li>
                      • Rectification;<\/li>
                      • Erasure;<\/li>
                      • Restriction of processing;<\/li>
                      • Objection;<\/li>
                      • Data portability.<\/li><\/ul>

                        Requests may be submitted to support@andrea360.com.<\/p>

                        11. Cookies and Analytics<\/h2>

                        The Andrea360 website may use cookies and similar technologies for functionality, analytics, security, and performance purposes.<\/p>

                        Additional information may be provided through a separate Cookie Policy.<\/p>

                        12. Changes to This Privacy Policy<\/h2>

                        Andrea360 may update this Privacy Policy from time to time.<\/p>

                        Updated versions will be published on the website or made available through the Platform.<\/p>

                        13. Contact<\/h2>

                        For privacy-related inquiries:<\/p>

                        Andrea Technologies DOO Novi Sad and\/or Andrea Technologies LLC<\/p>

                        Email: support@andrea360.com<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"

                        ANDREA360 PRIVACY POLICY Effective Date: 23th June, 2026 1. Introduction This Privacy Policy explains how Andrea Technologies DOO Novi Sad, Republic of Serbia, and\/or Andrea Technologies LLC, United States (\u201cAndrea360\u201d, \u201cwe\u201d, \u201cus\u201d, or \u201cour\u201d) collect, use, disclose, and protect personal data in connection with: the Andrea360 platform; the Andrea360 website; customer onboarding and support activities; […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":5434,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-5555","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/andrea360.eu\/en\/wp-json\/wp\/v2\/pages\/5555","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/andrea360.eu\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/andrea360.eu\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/andrea360.eu\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/andrea360.eu\/en\/wp-json\/wp\/v2\/comments?post=5555"}],"version-history":[{"count":16,"href":"https:\/\/andrea360.eu\/en\/wp-json\/wp\/v2\/pages\/5555\/revisions"}],"predecessor-version":[{"id":5574,"href":"https:\/\/andrea360.eu\/en\/wp-json\/wp\/v2\/pages\/5555\/revisions\/5574"}],"up":[{"embeddable":true,"href":"https:\/\/andrea360.eu\/en\/wp-json\/wp\/v2\/pages\/5434"}],"wp:attachment":[{"href":"https:\/\/andrea360.eu\/en\/wp-json\/wp\/v2\/media?parent=5555"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}